FAQ ABOUT CUSTOMER

Q: Does COVID-19 affect shipping?A: Currently affected by COVID-19, air transport in many countries and regions has been suspended. Such as many countries in South America and Africa. It may also be returned or detained during shipping.Sea transport is temporarily not affected by COVID-19 and can be transported normally. If you want to buy capacitor, please contact me first. E-mail/Skype: info@dfcapacitor.comTel/WhatsApp: +86 15057271708Wechat: 13857647932Skype: Mojinxin124 

Q: Escalation of global COVID-19 epidemic, impact on product deliveryA: The situation is very serious as more than 100 countries are currently infected with the coronavirus. Some countries have suspended flights and closed airports. Air and sea freight have been affected in many countries. Customers who need to order capacitors, keep communication with the salesperson before ordering to ensure that the product can be delivered normally. E-mail/Skype: info@dfcapacitor.comTel/WhatsApp: +86 15057271708Wechat: 13857647932Skype: Mojinxin124 

Q: How long does it to ship my capacitor?A: Smaller orders are shipped UPS or FedEx. The shipping time is 7-10 days. Large orders are usually shipped by sea. The shipping time is 20-30 days. E-mail/Skype: info@dfcapacitor.comTel/WhatsApp: +86 15057271708Wechat: 13857647932Skype: Mojinxin124

Q: What is the payment method?A: You can pay by T / T, PayPal. If you have an Alibaba account, you can also pay by credit card with your Alibaba account. E-mail/Skype: info@dfcapacitor.comTel/WhatsApp: +86 15057271708Wechat: 13857647932Skype: Mojinxin124 

Q: DINGFENG CAPACITOR - Delivery policy and shipping time? A: - Every single item will be carefully packed as we take that seriously.     - We offer integrated transportation.     - Shipping time depends on the location of the item and the mode of transport.     - International standard shipping by airships via TNT, DHL, UPS,FedEx, usually takes 5-15 days.     - We are not responsible for any custom delays or taxes. Because transit times are highly dependent  and provided by           postal services (except weekends and holidays). Please contact us first.E-mail/Skype: info@dfcapacitor.comTel/WhatsApp: +86 15057271708Wechat: 13857647932Skype: Mojinxin124 

Q: DINGFENG CAPACITOR - Where is the delivery location and where canit be shipped? A: 1. After purchasing the Dingfeng capacitor, it will be shippeddirectly from the factory. The factory warehouse address is Wenling, Zhejiang,China.2. It can be shipped by sea or by air to any area where you arelocated.3. After purchasing the Dingfeng capacitor, it can be shippeddirectly to your home or company, which is very convenient. E-mail/Skype: info@dfcapacitor.comTel/WhatsApp: +86 15057271708Wechat: 13857647932Skype: Mojinxin124 

Q:How about after-sales service?A:After-sales Service Commitment1. Service purpose: quick, decisive, accurate, thoughtful and thorough.2. Service goal: win customer satisfaction with service quality.3. Service principle: the warranty period is 18 months.4. Service efficiency: during the warranty period, after customer receiving the notice,Dingfeng will provide reasonable solutions within 12 hours.

Q:How I visit your factory? A:We are located at Shanshi industrial Zone ,Daxi Town,Wenling City ,Zhejiang Province .If you have the willing to work with us and want to visit our factory , just contact me before you come ,we will take you to visit and make you feel at home.We believe we are the right choice for you.

Q:　How about the packing way? Ａ：Standard export carton box. inside the box, there are 4 ways to pack:    　　a: 100pcs/ctn, the capacitor packed in the box directly;    　　b: 100pcs/ctn, single capacitor packed in a grid;    　　c: 100pcs/ctn, every capacitor with single box;    　　d: 100pcs/ctn, every capacitor with single box,10 capacitors in a middle box,and then 10 middle box in a carton box

A: Welcome to visit our factory, the address is as follows:         No.55 Hangwen Road,Shanshi,Wenling city,Taizhou, 317525,Zhejiang                         province,china

Always become repeat customers.

The most time 30% deposit by T/T in advance,pay 70% balance when the products are finished. TT, L/C, West Union, Ali-Pay.......

Re: Usually it will take 4-10days for Express, 7-15days for Air, 25-55 days for Sea, it also depends on the destination area.

Re: It depends on your order. Normally 1-3days for stock, 10-20days for standard, 20-25 days for customized.